For Vendors: Handling Negative Social Media Feedback — Three Case Studies and Some Tips

Thumbs DownIf you’re a right-thinking individual, you’ll find it hard to believe that sometimes not everyone agrees with everything I write. In fact, sometimes people have taken exception to things I write. On the rare event when it has happened, it’s usually the vendors I write about who disagree with me.

In this post, I’ll present the stories of three different times this has happened to me in the past year or so. I’ll cover what happened, what the vendor didn’t appreciate about what I said, how they decided to handle that, and the end results of their actions. Continue reading